Clinical care
Nursing, allied health and care management. No participant contribution, regardless of income.
AMIX Care
Understanding Support at Home — explained simply
New government program · from 1 November 2025
Support at Home replaces the Home Care Package program. It can feel complex, with funding levels, quarterly budgets and contribution rules. Our job is to make it clear — so you know exactly what you’re entitled to and what it costs.
What is Support at Home?
Support at Home is the Australian Government’s program helping older people live independently at home for longer. From 1 November 2025 it replaces Home Care Packages, and from July 2027 it will also replace the Commonwealth Home Support Programme. It funds clinical care, support for independence and help with everyday living — with budgets allocated each quarter.
Every budget has three parts
How much you contribute depends on each category — and on your income and assets. Full pensioners pay nothing toward clinical care.
Independence
Personal care, social support and respite that keep you independent. Contributions vary by means.
Everyday living
Domestic help, meals, gardening and transport. Participants contribute more toward these services.
Funding levels
Eight funding levels, set for your needs
After your assessment, My Aged Care places you on one of eight ongoing funding levels — from around $10,700 up to about $78,100 a year. Funding is released as a quarterly budget, and a portion of unspent funds can roll into the next quarter.
Select a level to see its indicative budget
Level 1 $2,683 per quarter $10,731 per year
Typically suits: Light help — a few hours a week
Level 2 $4,009 per quarter $16,034 per year
Typically suits: Regular help with daily tasks
Level 3 $5,491 per quarter $21,966 per year
Typically suits: More frequent personal & domestic support
Level 4 $7,424 per quarter $29,696 per year
Typically suits: Daily support across several areas
Level 5 $9,924 per quarter $39,697 per year
Typically suits: Substantial daily care needs
Level 6 $12,029 per quarter $48,114 per year
Typically suits: High-level, frequent clinical & personal care
Level 7 $14,537 per quarter $58,148 per year
Typically suits: Complex needs with significant support
Level 8 $19,527 per quarter $78,106 per year
Typically suits: Highest, intensive daily care
8
Ongoing funding levels
$10.7k–$78.1k
Indicative funding per year
Quarterly
Budgets, with limited roll-over
10%
Cap on care-management fees
Figures are indicative and set by the Australian Government. For your exact entitlement, speak with us or visit My Aged Care.
Download the full guide (PDF)What will I pay?
Clinical care — nursing, allied health and care management — is free for everyone. For other services, what you contribute depends on your income and assets.
Clinical care is free for everyone — you contribute 0%
Full pensioner
You contribute the least
- Independence support
- 5%
- Everyday living
- 17.5%
Part pensioner
Contribution scales with income
- Independence support
- 5–50%
- Everyday living
- 17.5–80%
Self-funded retiree
You contribute the most
- Independence support
- 50%
- Everyday living
- 80%
Each quarter you can roll over up to $1,000 or 10% of your budget (whichever is higher) in unused funds.
Specialist pathways
Restorative Care Pathway
Short-term, goal-focused support — up to 12 weeks — to help you recover function after illness, a fall or hospital stay.
Assistive technology & home modifications
Funding for equipment and home changes — from rails and ramps to mobility aids — that keep you safe at home.
Terminal Care Pathway
Additional funding (up to around $25,000) for higher in-home support for people in their final months.
Already on a Home Care Package?
If you had a Home Care Package (or were assessed) before 1 November 2025, the Government’s “no worse off” principle means your arrangements are protected during the transition. We’ll review your existing package, explain what changes, and make sure you keep getting the support you rely on.
Approved before 12 September 2024
You move to the matching level automatically — no reassessment. From November 2025 you switch to a quarterly budget and the new contribution model, and your unused funds carry over.
Approved on or after 12 September 2024
You’re assigned a level under the new model, with a quarterly budget from the start. Unused funds held before 31 October 2025 carry over.
Already have a package? We’ll show you exactly what it converts to under Support at Home — download the guide above, or have a quick chat with us.
We guide you through every step
Applying through My Aged Care means forms, an assessment and funding rules — often in a second language. AMIX Care does it with you: we explain each step, help you prepare every answer in English or Chinese, and stay beside you until your care begins.
- 1
Check your eligibility
You can apply if you’re 65 or older (50+ for First Nations people). Registering and being assessed are free.
AMIX helps — We confirm your eligibility and answer your questions — in your language.
- 2
Prepare your details
Have your Medicare card, health and medication details, your GP and any carer’s details ready.
AMIX helps — We help you gather everything so nothing holds up your application.
- 3
Apply for an assessment online
Lodge at myagedcare.gov.au/apply-online (about 15–20 minutes) — or call My Aged Care on 1800 200 422.
AMIX helps — We sit with you through the online form — and our free bilingual guide lets you prepare every answer first.
- 4
ACAT home assessment
An assessor visits your home to understand your needs and decide the right support. The wait is usually 2–12 weeks.
AMIX helps — We help you prepare for the visit so nothing important is missed.
- 5
Receive your outcome
You’re told what you’re approved for and the services you qualify for.
AMIX helps — We explain your approval and funding clearly, in plain language.
- 6
Start your care
Begin your Support at Home services — personal care, nursing, social support and more.
AMIX helps — Name AMIX Care as your provider and your matched, Registered-Nurse-led carers begin.
Support at Home — your questions answered
Will I pay more under Support at Home?
Clinical care (nursing, allied health, care management) is fully government-funded for everyone. You may contribute toward independence and everyday-living services, based on your income and assets. Full Age Pensioners pay the least. We’ll give you a clear, itemised estimate before you commit.
What happened to Home Care Packages?
Home Care Packages were replaced by Support at Home on 1 November 2025. If you were already receiving or approved for a package, the Government’s “no worse off” principle protects your arrangements during the transition.
What is a quarterly budget?
Instead of one annual amount, your funding is released each quarter. A limited portion of unspent funds can carry into the next quarter, helping you plan for larger or seasonal needs.
Is care management really capped at 10%?
Yes. Care-management fees are capped at 10% of your quarterly budget, and AMIX Care keeps every fee transparent so you always know where your funding goes.
Can you help me apply?
Absolutely. We guide you through My Aged Care registration, assessment preparation and provider set-up — in English or Chinese — at no cost or obligation.
Talk to our care team
Take the first step for your family
Have a relaxed conversation with our care team — in your language. We will explain services, funding and next steps. No obligation.
- Registered Nurses involved throughout
- A care team that speaks your language
- Transparent funding and fees